Customer Service Manager Japan

Hamamatsu, Shizuoka, Japan

At Dümmen Orange, every role contributes to our mission of creating sustainable value in ornamental horticulture. As Customer Service Manager, you play a key role in Japan CS team. Your work directly supports Commercial team and helps us deliver innovation, quality, and value to our customers and partners worldwide.

Why this role matters

The Customer Service (CS) team in Japan plays a critical role by handling import operations and order management for Japanese customers.

This position manages the Japan CS team (5 members) and leads operational excellence, process improvement, system alignment, customer satisfaction enhancement, and contribution to profitability.

• Opportunity to rebuild and elevate Japan’s CS operations
• High ownership to drive improvements in collaboration with global teams
• Cross-functional exposure across operations, systems, and customer experience
• Ability to shape a young, energetic team and uplift overall performance
• Direct impact on customer satisfaction and business profitability

Your profile

You are a proactive and detail-oriented professional with a bachelor’s degree or master’s degree. You are fluent in English, and thrive in an international, fast-paced setting. You enjoy working in cross-functional teams and bring both creativity and analytical thinking to the table.

• Experience in customer service, order management, logistics, or supply chain
• People management experience (3+ team members for 1+ years)
• Demonstrated track record in process improvement or BPR
• Experience communicating with overseas offices (English written communication required)
• Solid understanding of system operations and data management

What we offer

Passion for the craft, teamwork and transparency define our ways-of-working. With a flat organizational structure and comprehensive support tools – such as the Dümmen Orange Academy and our Performance Management Program – we offer a rich environment for a purposeful and rewarding job, as well as for your development and growth as an individual, expert, or leader, no matter what stage of your career you’re in.

In addition, we offer:

• A competitive salary based on your knowledge and experience
• Full-time position (40 hours per week)
• 10-20 vacation days, based on a full-time contract
• A personal development plan focused on continuous learning and our core values: commitment, focus, passion, and responsibility
• An international working environment

Who we are and what we do

Dümmen Orange is a leading global breeder and propagator of flowers and plants, offering an extensive portfolio of crops and varieties to growers, wholesalers, and retailers worldwide.

We develop stronger, healthier flowers and plants, enhancing their beauty and performance. Our breeders, backed by cutting-edge research, focus on improving key traits such as color, fragrance, and shape, as well as vital characteristics like disease resistance, yield capacity, and growth habits.

Our Breeding Technology Centre in the Netherlands is the largest horticultural breeding laboratory in the world. It’s a high-tech home for pioneering international scientists, breeders, and specialists to set new standards in flower and plant genetics and breeding excellence.

Across our production locations in Europe, Africa, and the Americas, we have over 260 hectares of owned production space. We use these facilities to cultivate mother stock plants and produce starting material, e.g. by cuttings or tissue culture.

Dare to bloom

Headquartered in De Lier, the Netherlands, we employ 5,300 people globally. 

Joining Dümmen Orange means becoming part of a leading company driven by purpose and ambition. Our international playground is anything but ordinary. If you’re wired for curiosity, challenge, and real impact, you’ll feel right at home.

With a legacy spanning more than a century, leading positions in global floriculture markets, a world-class R&D team, and a diversified network of owned propagation sites supported by a global supply chain, Dümmen Orange is a source of industry expertise and innovation—and the place to be if you want to make a lasting impact in floriculture.

Send your application and resume to apaccommunication@dummenorange.com